Over the course of more than a century, significant innovations and advances in modern medicine have made profound gains over a lifetime worldwide. Over the past few decades alone, we have witnessed a generational change in how technology-enabled care is delivered and received. That said, we are also aware that the current care paradigm could allow healthcare companies to focus more on digital transformation and less focus on quality care services. This leads to new challenges, including provider burnout, administrative burdens, and a digital divide that does not allow equitable access to healthcare.
Cisco believes that technology can be used to positively impact care delivery, restructure and transform the patient and provider experience, without the technology becoming a burden to those who use it. As we look to the future, we plan clinical and patient experiences to be driven by secure technologies that help improve outcomes.
Inventing the clinical experience
As healthcare is delivered in a variety of care settings, Cisco’s solutions enable patient-centered interaction across virtual and physical spaces.
Looking to the virtual space, Cisco’s video-enabled virtual care offer enhances virtual interaction between the care team and the patient, helping to provide a more personalized and on-demand care experience in a clinic or home. Today, Georgia’s Department of Public Health is scaling virtual visits across patients it serves, allowing critical healthcare counseling to continue even within the practice of social distance.
We continue to enrich the virtual care ecosystem with Cisco Webex’s multi-disciplinary team solution, which gives providers the ability to practically consult remote experts to manage complex care situations, which helps reduce travel and, ultimately, medical condition identification and treatment. Time. Multi-disciplinary teams at Oslo University Hospital in Norway have realized productivity gains by reducing the time from cancer detection to cancer treatment from seven weeks to one week.
As we gain expertise in the virtual care space, Cisco has also made great strides in collaborating and optimizing decision making in traditional physical hospital settings. The smart applications of Wayfinding and Clinical Communication technology allow for more efficient conversations within the care team, which can lead to faster intervention and allow providers to focus on providing quality care rather than administrative work.
We also see that today, patients are more aware and engaged in their care than ever before. The proliferation of wearable and connected devices allows the care ecosystem to actively engage with patients and use treatment devices more effectively for the care of more conscious patients.
Rethinking the patient’s experience
Innovations in the patient experience include understanding many aspects of the customer care journey that are conducted inside and outside the healthcare setting. With the transition to omnichannel models, care teams can engage with patients to provide seamless and guided experiences across digital, remote and traditional channels. In addition, the healthcare staff managing the communication center is a bridge to quickly identify medical problems and call for appropriate care. San Francisco Suicide Prevention uses the Webex Contact Center to coordinate and manage life-saving care.
To improve Infrastructure, safely
This increasingly integrated healthcare requires ecosystem infrastructure that can be measured and relied upon to deliver effective results throughout the care journey. Despite the numerous benefits provided by connected devices, IoT sensors and applications, they make health data particularly vulnerable to cyber security threats. Operating new age digital solutions means collaborating between healthcare agencies and securing the scalability of infrastructure.
Using INFRAM, an infrastructure adoption model developed by HIMSS in partnership with Cisco and others, Healthcare Facilities is using a standardized approach to assess hospital infrastructural needs and digital readiness. Preparations include threat vectors for assessing cyber security breaches, and Cisco Secure is well positioned to identify potential vulnerabilities, minimize risks, and avoid disruption of care delivery.
The future of healthcare
Hands-free smart devices, new generation technologies like Wi-Fi 6 and 5G will fuel the paradigm of care. Adding to this level, immersive experience using Assisted Reality (AR) and Mixed Reality (MR) devices allows teams to expand collaboration. With Webex Expert on Demand, we’ve brought Google Glass to Assisted Reality (AR) so that physicians can use hands-free and voice-activated devices to consult with experts, view securely shared medical information, or access to educational and research. The purpose is to record the patient’s interview. The Webex hologram transcends collaboration because we know it and enables a truly immersive experience – providing much-needed elements of personalization in the care paradigm.
The emergence of innovative technologies will continue to redefine the future of healthcare, and Cisco remains steadfast in its journey to ensure a safe, and patient-centered health ecosystem as well as new innovations in care delivery, rebuilding the patient experience and enhancing operational efficiency.
Join Cisco at HIMSS22 at Booth # 1559, where we will showcase the experience of an immersive patient and provider and learn how we can help you achieve the clinical, operational, and financial results you seek with Cisco Healthcare practice. I will talk